FAQ

1. How long does order processing take?

We process all orders within 1-3 business days. You will receive a confirmation email with tracking information once your order has been shipped.

2.How long does shipping take?

Shipping typically takes 3-7 business days, depending on your location and shipping method selected at checkout.

3. Do you offer international shipping?

Yes, we ship to almost anywhere in the world.

4. Can I track my order?

Yes! Once your order has been shipped, you will receive an email with a tracking number and a link to track your package.

5. What is your return and exchange policy?

We accept returns and exchanges within 30 days of purchase, provided the item is unworn, unwashed, and in its original condition. Please contact our support team at support@usanhlshop.com to initiate a return.

6. What should I do if I receive a defective or incorrect item?

If you receive a defective, damaged, or incorrect item, please contact us at support@usanhlshop.com within 7 days of receiving your order. We will work quickly to resolve the issue.

7. Can I cancel or modify my order after placing it?

Orders can only be modified or canceled within 24 hours of placement. If you need to make changes, please contact us as soon as possible.

8. What payment methods do you accept?

We accept major credit and debit cards, and other secure payment options available at checkout.

9. Do you offer discounts or promotions?

Yes! We regularly offer special promotions and discounts. Sign up for our newsletter or follow us on social media to stay updated.

10. How can I contact customer support?

For any questions or concerns, you can email us at support@usanhlshop.com. We strive to respond within 24-48 hours during business hours.

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